For e-commerce business owners, filling orders in the house may become unfeasible or unrealistic as demand grows and the business scales. When it’s no longer viable to fulfill orders in-house, it’s time to turn to a third-party logistics (3PL) partner to outsource and expand your fulfillment strategy.
Here's what you should know about working with a logistics partner and how to choose the right 3PL eCommerce fulfillment center for local small businesses:
Good customer service
Part of a healthy business relationship is respect and good customer service. 3PLs with eager-to-help, creative problem-solving team members can save you money and provide an enjoyable working relationship.
It’s important to plan for the future and choose a 3PL that can handle your expected growth. All other factors considered, the 3PL you choose should be able to propel your business forward and keep up with constant growth, not struggle to keep up.
Depending on your industry, you may need varying levels of customization for your business. Ensure your chosen 3PL partner knows exactly what you expect when it comes to customization, whether it’s the multi-channel capacity or customer experience.
Along with scalability and customization, ensure the 3PL has enterprise-level technology to keep up with your business’s demands, needs and changes. It’s also important that the 3PL has a knowledgeable IT team to help troubleshoot any issues.